Privacy Policy

Qupon.qa is committed to respecting your privacy. We gather and use your personal data solely in relation to delivering our products, services, and mobile applications (collectively referred to as our “Services”). This personal data may consist of details like: Your name; Address; Nationality; Age; Qatar ID; Birth date; Gender; Telephone number; Email address; and other data that could be used to directly or indirectly identify you. Our Privacy Policy is designed to explain the types of data we collect, the manner and purpose of its usage. It also outlines the control options available to you over your personal data that we process. Should you have any questions regarding our practices or any of your rights mentioned below, please feel free to contact us at info@paradigm.qa.

Data We Gather

We collect data to offer the most optimal experience when you use our Services. Much of the personal data is gathered directly from you when you: Create an account or purchase any of our Services (for instance: your name, address, Qatar ID, and email address); Seek help from our customer service team (for instance: your phone number, email address, or credit card number for resolving payment issues); Fill contact forms or request newsletters or other information from us (for instance: email); or Participate in contests, surveys, job applications, or engage in activities we promote that might require your personal information. Furthermore, we collect additional data when providing our Services to you for necessary and optimal performance. The methods of data collection include:

Account-related information

is collected in relation to your usage of our Services, like contact name, email address, and phone number for yourself or person(s) you buy gifts or gift cards for or receive them from; purchases, product renewal or expiry details, information requests, and customer service requests with details on your query and our response.

We use Cookies and similar technologies

on our websites and mobile applications to track your browsing behavior, links clicked, items purchased, your device type, and collect various data including analytics about how you use and interact with our Services. This enables us to offer you relevant product options, enhance your experience on our sites and mobile applications, and collect, analyze and improve the performance of our Services. We may also collect your location (IP address) to personalize our Services.

Information about the Usage of Services

is automatically collected when you use and interact with our Services, which includes metadata, log files, cookie/device IDs, and location information. This information encompasses specific data about your interactions with the features, content, and links (including third-party ones, such as social media plugins) within the Services, IP address, browser type and settings, date and time of Services usage, browser configuration and plugin details, language preferences, cookie data, and device-related information accessing the Services. Some of this data might be used to approximate your location.

We may receive additional data

about you from other sources, including publicly accessible databases or third parties from whom we have procured data. In such cases, we combine this data with the information we already have about you to update, enhance and verify the accuracy of our records, identify new customers, and offer products and services that might interest you. If you provide us with personal information about others, or if others give us your information, we will only use that information for the specific purpose for which it was given to us.

Use of Collected Information

We firmly believe in minimizing the data we collect and restricting its use and purpose to only those (1) we have received permission for, (2) required to deliver the Services you purchase or engage with, or (3) that might be necessary or permitted for legal compliance or other lawful purposes.

These uses include delivering, improving, updating, and enhancing the Services we provide to you.

We collect diverse information relating to your purchase, usage and/or interactions with our Services. We use this information to:

• Refine and optimize the function and performance of our Services (including our websites and mobile applications).
• Detect and diagnose problems with our Services and identify any security risks, errors, or necessary enhancements.
• Identify and prevent fraud and abuse of our Services and systems.
• Gather aggregated statistics about the use of the Services.
• Understand and analyze how you use our Services and what products and services are most pertinent to you.

Often, most of the data collected is either aggregated or statistical data about how individuals use our Services, and is not linked to any personal data. However, if it is itself personal data, or is linked or linkable to personal data, we treat it with utmost care.

Sharing with trusted third parties

We may share your personal data with associated companies within our corporate group, with third parties with whom we have partnered to enable you to integrate their services into our own Services, and with reliable third-party service providers as needed for them to perform services on our behalf, such as:

• Carrying out credit card payments
• Placing advertisements
• Organizing contests or surveys
• Conducting analysis of our Services and customer demographics
• Communicating with you, such as through email or survey delivery
• Customer relationship management

We only share your personal data as required for any third party to provide the services requested or as needed on our behalf. These third parties (and any subcontractors) are subject to stringent data processing terms and conditions and are forbidden from using, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you

We may contact you directly or through a third-party service provider regarding products or services you have subscribed to or purchased from us, as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you'll find beneficial if you give us consent, or where allowed based on legitimate interests. Consent is not a requirement to purchase our goods or services. These contacts may include:

• Email • Text (SMS) messages
• Telephone calls
• Messages through WhatsApp (or other similar service providers)

If we collect information from you in connection with a co-branded offer, it will be made clear at the point of collection who is gathering the information and whose privacy policy applies. Additionally, it will explain any options you have regarding the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options, for example, our partnership with mobile service providers.

Cooperation with Legal Authorities and Regulatory Compliance

We collaborate with government entities, law enforcement officials, and private parties to ensure adherence to the law. In our sole discretion, we may disclose your information to these entities as we deem necessary for responding to legal processes and claims, safeguarding our or a third party's property and rights, ensuring public or individual safety, or preventing actions we regard as illegal or unethical.

Should legal circumstances permit, we will make a reasonable effort to inform you if we are obligated to disclose your personal data to third parties as part of a legal process. We will also share your information as needed to ensure compliance with ICT Qatar Privacy Regulations and the Laws of the State of Qatar.

Use of Website Analytics

We employ various web analytics tools, including Google Analytics, to collect data regarding your interaction with our website or mobile applications. This data includes the pages you visit, the site you accessed before ours, time spent on each page, your operating system and web browser, and network and IP information. We use this data to enhance our Services. These tools use persistent cookies in your browser to identify you as a unique user upon return visits. Only the service provider (like Google for Google Analytics) can utilize each cookie. These service partners might transmit and store the data collected from the cookie to servers outside Qatar or your residence country. Although the collected data does not include personal information such as name or address, it is used and shared by these service providers in line with their respective privacy policies. You can manage the technologies we employ by adjusting your browser settings or 'cookie banners' that may be displayed when you first visit our webpages, or by utilizing settings in third-party tools.

Targeted Advertising

You may be presented with targeted ads or interest-based offers based on your activities on our webpages, other websites, and products you own. These offers will appear as various product banners while you browse. We also cooperate with third-party partners to manage our advertising on our webpages and other websites. Our third-party partners may use technologies like cookies to collect information about your activities to provide you with ads based on your browsing habits and interests and to assess the effectiveness of the advertising.

Links to Third-party Websites

Our website may contain links to third-party websites. We do not hold responsibility for the privacy practices or the content of these third-party sites. We recommend reading the privacy policy of any website you visit.

Accessing, Updating or Deleting Your Data

To conveniently access, view, update, delete, or transfer your personal information (if applicable), or modify your subscription preferences, please log into your Account and go to “Account Settings.” For more information on how to access, update, or delete data, visit our Privacy Center. Please note, if you request to delete your personal data that's necessary for any products or services you've purchased, we can only fulfill the request if the data is no longer needed for the Services purchased, or as required for our legitimate business purposes, legal, or contractual record-keeping requirements. If, for any reason, you're unable to access your Account Settings or our Privacy Center, you can reach out to us using at info@paradigm.qa.

Securing, Storing, and Retaining Your Data

We adhere to commonly recognized standards to safeguard and secure the personal data we collect, during transmission and once we receive and store it, including encryption where necessary. We retain personal data only for as long as needed to offer the Services you've requested, and thereafter for various lawful, business purposes. This could include mandatory retention periods required by law, contractual obligations, for the preservation, resolution, or enforcement of our legal/contractual rights, or to maintain accurate business and financial records. If you have any queries about the security or retention of your personal data, feel free to contact us.

Modifications in our Privacy Policy

We reserve the right to alter this Privacy Policy at any point. If we decide to make changes, we will notify you by posting those changes to this Privacy Policy, and anywhere else we think is appropriate, so you are aware of the information we collect, how we use it, and under what circumstances, if any, we share it. If substantial changes are made to this Privacy Policy, we will inform you here, via email, or via a notice on our homepage, at least thirty (30) days prior to the changes taking effect.

Contact us

If you have any inquiries, concerns, or complaints about our Privacy Policy, our practices, or our Services, please reach out to us on info@paradigm.qa Again, thank you for entrusting Qupon with your personal data. Your trust is integral to our business, and we hope to continue providing services that meet and exceed your expectations. Please do not hesitate to reach out if you have any further queries or concerns.